1&1 (1And1) Web Hosting Review
About 1&1 Hosting:
1&1 Internet is an industry leading web hosting provider that currently maintains over 55,000 fully optimized high performance server platforms to support the needs of its 7.5 million hosted customers. 1&1 provides service to over 7.9 million domain names residing on its servers and accepts a remarkable 2500+ new customers per day. It has over 2400 employees dedicated to the support and service of web hosting and maintains a total employee count of over 6300 within the company. 1&1 also boasts a staff of 250 developers to support the hosting infrastructure and provide web solutions to the customer base. 1&1 operates 5 separate data centers, all inter-linked using 20Gbit external carrier class connectivity to its backbone infrastructure that are supported by the 9 top carriers like Sprint and Level3.
1&1 continues to be one of the fastest growing web host provider and offers hosting plans ranging from budget domain packages to feature rich web hosting plans, virtual private servers, high performance dedicated servers and ready-to-run eShops.
Features:
1and1 offers a wide range of affordable web hosting plans and packages starting with a hosting rate of $3.99/month for the private users to the small and medium businesses with offerings of scalable feature-rich web solutions. In addition, it offers a no questions asked 90-day money back guarantee on its hosting plans, including all Shared Hosting plans, Instant Mail, SharePoint Hosting, Exchange hosting, and eShops. Compared to other hosting providers, most of the providers only offer a 30-day money back guarantee.
Included with the 90-day money back guarantee on the shared hosting plans is the addition of free domain names. Depending on the plan that is chosen, 1&1 will provide up to 5 domain names at no additional cost. These domains are free for as long as the hosting plan is active. Another feature included in the shared hosting packages, the eShop package and all server packages is the addition of the GeoTrust Dedicated SSL Certificate. This allows for greater protection against unauthorized access and decoding of credit card data and other critical information during a purchase transacted between the merchant and the customers. The following are some of the available hosting packages currently offered by 1&1. More package offers for both Linux-based and Microsoft-based operating systems can be found at the 1&1 web hosting provider’s website.
This is The Cheapest Plan On 1&1:
Cost –>$3.99/month
The 1and1 Beginner Hosting Package which include:
* One free domain is included in the package with support for an additional 20 external domains hosting.
* Free private domain registration
* 10GBytes of available web space, 300GBytes of monthly transfer volume, 1 FTP account included
* 600 email accounts with 2GBytes of mailbox space with webmail support and spam filtering
* Free WebsiteBuilder application
* Free $50 voucher to Microsoft adCenter, $25 voucher to Google AdWords, $25 voucher to Yahoo! Search Marketing, $25 voucher to Citysearch
* Firewall protected data, daily backup of website data, included.
Price:
All 1&1 products have been designed to provide the ideal combination of features and affordability, with no pricing gimmicks or hidden costs. You simply won’t find a better value for your money!
Proven Products, Honest Pricing
From convenient Instant Domain and Instant Website packages to all-inclusive Shared Hosting plans, powerful Dedicated Servers and ready-to-run eShops, 1&1 offers a complete range of web services for every need, every skill level and every budget.
Control Panel:
With new Web Hosting 5.0 technology, the 1&1 Control Panel provides you with effortless online management from any Internet-enabled PC.
Customer Support:
All products come with “90-Day Money Back Guarantee” “24/7 Phone & E-mail Support” and “Online FAQs” and support is fast, no worries from this point of view.
Information by Phone
1-877-GO-1AND1 (1-877-461-2631) for information about products, features or prices
Representatives are available Monday through Friday, 8:00 am to 8:00 pm EST, excluding national holidays.
Your questions about products, features or prices to info@1and1.com
1&1’s Technical Support team is available 24 hours a day, 7 days a week and can be reached by phone and e-mail.
From your Control Panel
Log in to the 1&1 Control Panel, select your contract and click “Help & Contact” to locate our support team Contact Form as well as the phone number for our toll-free support line.
Online FAQs
Use the in-depth FAQ section on their website to get additional tips. It’s a great way to learn how to fine tune your website, enhance your e-mail features and more.
US Headquarters
1&1 Internet Inc. 701 Lee Road, Suite 300 Chesterbrook, PA 19087 Phone: 1-877-GO-1AND1 Fax: 610-560-1501
Website Development
1&1 Internet Inc. Website-Management 701 Lee Road, Suite 300 Chesterbrook, PA 19087
Contact Super Green Hosting:
111 East Broadway
Suite 210
Glendale CA 91205
Sales Hotline: 888-210-4430
Tech Helpline: 888-210-4430
Bonuses:
Application Installation Wizards
Their simple to use install wizards provides step-by-step instructions for adding a variety of applications to your site–photo galleries, blog software including Joomla , WordPress and more!
Email
Customize your email address (you@yourdomain.com) to enhance your professional image. Plus, you’ll be able to check your mail from anywhere.
Free Advertising!
Get the word out about your great new site with credits for major search engines, including Google ,Yahoo , Facebook And Myspace . They give you $75 right up front in free advertising .
Point & Click Site Building Tools
Create a professional-looking website with just a few clicks, using a variety of dynamic themes and templates. No programming or HTML experience needed!
42 Reviews so far!
"1and1.com should be sued!"
Hosted For: 3 - 5 months
Type Of Plan: Dedicated
Kathryn Murphy Don't Recommend This Web Hosting
This company sucks. The business practices are so corrupt. They automatically renew your domain without your permission (claiming they can do this because of the small print in the terms and conditions). Then when you do try to cancel they make you fill out five email steps before they will cancel you. However, if you cancel after they automatically renew you they will not reverse this. They even go as far as being complete assholes on the phone. They clearly do not want your business the ethical way. They are thieves and if anyone wishes to make a case against them please report them to the better business bureau. I did. If they get enough people reporting them maybe their legality won’t be enough for them to hide behind.
Flakey Exchange"
Hosted For: 1 - 2 years
Type Of Plan: Dedicated
Tim Reyburn Don't Recommend This Web Hosting
This company sucks. The business practices are so corrupt. They automatically renew your domain without your permission (claiming they can do this because of the small print in the terms and conditions). Then when you do try to cancel they make you fill out five email steps before they will cancel you. However, if you cancel after they automatically renew you they will not reverse this. They even go as far as being complete assholes on the phone. They clearly do not want your business the ethical way. They are thieves and if anyone wishes to make a case against them please report them to the better business bureau. I did. If they get enough people reporting them maybe their legality won’t be enough for them to hide behind.
Avoid them."
Hosted For: 3 - 5 months
Type Of Plan: Shared
Kam Sarge Don't Recommend This Web Hosting
1and1 is not worth using, even for the low prices.
We’ve used many other hosting services over the years, and 1and1 is one of the worst.
They spend a lot of money on advertising and sales, but don’t know how to provide a quality service to customers.
I think their investors, who are spending millions, must be getting very worried at this point. They will either go bust, or change their name soon
"Technical support is a failure"
Hosted For: 3 - 5 years
Type Of Plan: Dedicated
Andy Art Don't Recommend This Web Hosting
They invested every thing in their server and marketing campaigns. They succeeded on that.
But technical support is so bad. They speaks such bad English and they keep repeating the same crap all the time, no matter what’s wrong with your service. They simply act like asses you kick when you’re pissed of as customer… This is so bad… Poor them !
My blame goes directly to the executives who took this decision many years ago to send outsourced in Asia this so important function – technical support. Servers are located in the US! And their admins simply don’t take calls, they don’t want to be bothered by customers like us seeking for real answers!
Over the past 4 years, we had problems here and there and our main source of unsatisfactory comes from their poor, incompetent technical support.
Also, we’ve learned on our own this week that they don’t have any redundancy or fail over solution in place. They lost everything on our webshell.
So be careful! Keep backups all the time like we did – thank god !
They should be stopped.
Hosted For: 3 - 5 months
Type Of Plan: Shared
Martin Don't Recommend This Web Hosting
The company is a scam. They charge you without you knowing. The worst experience I had with them. I will not touch them with a 10 foot pole.
1and1 frauded me.
Hosted For: 3 - 5 months
Type Of Plan: Dedicated
Thistleburr Don't Recommend This Web Hosting
This is the 3 rd time i write suport for 1and1 both 2 previous times they didnt help it was on cgi bin when i was with servcage.net the cgi bin support was great only emails and down time every day for 2 hours is why ileft servage BUT they jenver frauded me of money as 1and1 did I transferred well over 100 domains to 1and1 they messed up the expiration date of 2 domains ONLY 2! of the 100 after i pointed out the errors they will not refund my money or as i had originally asked now this 7th letter back to them I btw filed fraud with BBB on them THEY will not change the expiration date i paid for 1 year extention i get only 4 months then i have to repay them agian for the same domains that i just did pay THIS LAST NOVEMBER 2007 write me webmaster@thistleburr.com i can show proof with invoice and whois on my domains. DO NOT USE 1and1 THEY WILL RIP YOU OFF!
1and1 the best for techie.
Hosted For: 1 - 2 months
Type Of Plan: Dedicated
Colling Wood Don't Recommend This Web Hosting
1and1 is really a good hosting provider if you only read each terms and conditions before ordering something. Stupid customers just do not read instructions well and their ignorance will cause their own disappointments….
Horrible.
Hosted For: Less than 1 month
Type Of Plan: Dedicated
Ann Marre Don't Recommend This Web Hosting
I would have to say that I was overjoyed when I found a web host that would provide domains for such a great price…… I found out why, and it was a rude awakening: Oh my goodness……Nightmare! It is as if you are on a boat that is sinking… you plug every hole you can see… and you are still sinking even faster… because there was another few holes under your butt that you couldn’t see…. 2.When you add a Web Builder or Creator… you are doomed to pay for it until you die. 3.Cancelling …. Oh my goodness… -I cancelled … I was sent an email… that I was charge for the next three months… And I cancelled again… and I was sent an email that I would be charged for the Web Wizard…and have a late charge. -I talked to them and I cancelled again… and I was told that I would be sent to collections by the 11th….. because I didn’t cancel the Wizard when I canceled the domains. SO I CANCELLED AGAIN…. And found that I owed 18 extra dollars more…I PAYED and they couldnt give me a confirm #.
1and1 cheap - And for a reason = terrible service.
Hosted For: Less than 1 month
Type Of Plan: Shared
Scott Lyle Don't Recommend This Web Hosting
This is a warning to anyone considering using 1and1 for dedicated server hosting. We signed up for two servers with 1and1 , and we were working on the assumption that 1and1 support is almost non existant (Which is very true). We are Microsoft Gold Partners , and have extensive OS and hardware experience. I signed up on the basis we would not need 1and1 support for anything other than a physical hardware fault. When we had a physical hardware fault it took 1and1 3 days ! to replace a stick of memory. When the server came back the OS had somehow been corrupted. The 1and1 windows recovery system didnt work . The Serial console access , also didn’t allow us to press f8 for DS restore mode or safe mode (from which we could have recovered the OS). (essentially rendering the serial console access useless). AVOID AT ALL COSTS UNLESS YOU ARE HAPPY WITH LONG PERIODS OF DOWNTIME in the event of any OS issue where hands on access is required. You have been warned.
1and1 Where is the support?.
Hosted For: 3 - 5 months
Type Of Plan: Shared
Stillson John Don't Recommend This Web Hosting
These guys have locked my server with no warning! Many calls and about 35 hours later I still haven’t had a response from any of my emails marked as URGENT or any result from multiple phone calls to support. I was even given a FALSE PHONE NUMBER by 1 guy from support, it didn’t connect to anywhere. This place is fine until something goes wrong, then it’s all run, duck for cover and ignore. Don’t believe the 24/7 support either, you can always talk to someone but weather or not they can actually understand you or help is another thing. 24/7 chat line would be more appropriate. My advice to you is this: Pay a bit more and buy a service that actually has a support team that can and is willing help. There is no point in playing with the devil, you will never win. As soon as I can get to my data I’m out. I do feel sorry for those who think they are getting good service at 1and1. Just wait until something goes wrong, the SILENCE IS DEAFENING!
1and1 Problems!.
Hosted For: 1 - 2 years
Type Of Plan: Shared
Dave Don't Recommend This Web Hosting
Our site goes down at least 3 times per day with not explanation why. support@1and1.com does not reply when you email them. They moved us to new equipment on 7/12/07 and the service has been bad ever since. I think they are to big to care about a customer.
Cheap price but poor quality.
Hosted For: 1 - 2 years
Type Of Plan: Shared
Ngan Nguyen Don't Recommend This Web Hosting
I’ve hosted my 4 web sites with 1and1 for close to 2 years and am thinking of canceling now. Overall, their pricing is the best. However, their technical support is one of the worst. I’ve had a lot of technical problems with them (usually FTP acting up) and if I’m lucky, they fix it on the fly. As of this writing, I cannot upload any files to my site because my FTP session cannot retrieve directory listing once I’m logged on. Their tech support guy told me to contact my ISP instead!!!! (Even though I told him I’m already logged on to their server!). I asked to speak to someone else or his supervisor and he told me I just had to call back. It’s amazing how knowledgeable their tech support is!