1&1 (1And1) Web Hosting Review
About 1&1 Hosting:
1&1 Internet is an industry leading web hosting provider that currently maintains over 55,000 fully optimized high performance server platforms to support the needs of its 7.5 million hosted customers. 1&1 provides service to over 7.9 million domain names residing on its servers and accepts a remarkable 2500+ new customers per day. It has over 2400 employees dedicated to the support and service of web hosting and maintains a total employee count of over 6300 within the company. 1&1 also boasts a staff of 250 developers to support the hosting infrastructure and provide web solutions to the customer base. 1&1 operates 5 separate data centers, all inter-linked using 20Gbit external carrier class connectivity to its backbone infrastructure that are supported by the 9 top carriers like Sprint and Level3.
1&1 continues to be one of the fastest growing web host provider and offers hosting plans ranging from budget domain packages to feature rich web hosting plans, virtual private servers, high performance dedicated servers and ready-to-run eShops.
Features:
1and1 offers a wide range of affordable web hosting plans and packages starting with a hosting rate of $3.99/month for the private users to the small and medium businesses with offerings of scalable feature-rich web solutions. In addition, it offers a no questions asked 90-day money back guarantee on its hosting plans, including all Shared Hosting plans, Instant Mail, SharePoint Hosting, Exchange hosting, and eShops. Compared to other hosting providers, most of the providers only offer a 30-day money back guarantee.
Included with the 90-day money back guarantee on the shared hosting plans is the addition of free domain names. Depending on the plan that is chosen, 1&1 will provide up to 5 domain names at no additional cost. These domains are free for as long as the hosting plan is active. Another feature included in the shared hosting packages, the eShop package and all server packages is the addition of the GeoTrust Dedicated SSL Certificate. This allows for greater protection against unauthorized access and decoding of credit card data and other critical information during a purchase transacted between the merchant and the customers. The following are some of the available hosting packages currently offered by 1&1. More package offers for both Linux-based and Microsoft-based operating systems can be found at the 1&1 web hosting provider’s website.
This is The Cheapest Plan On 1&1:
Cost –>$3.99/month
The 1and1 Beginner Hosting Package which include:
* One free domain is included in the package with support for an additional 20 external domains hosting.
* Free private domain registration
* 10GBytes of available web space, 300GBytes of monthly transfer volume, 1 FTP account included
* 600 email accounts with 2GBytes of mailbox space with webmail support and spam filtering
* Free WebsiteBuilder application
* Free $50 voucher to Microsoft adCenter, $25 voucher to Google AdWords, $25 voucher to Yahoo! Search Marketing, $25 voucher to Citysearch
* Firewall protected data, daily backup of website data, included.
Price:
All 1&1 products have been designed to provide the ideal combination of features and affordability, with no pricing gimmicks or hidden costs. You simply won’t find a better value for your money!
Proven Products, Honest Pricing
From convenient Instant Domain and Instant Website packages to all-inclusive Shared Hosting plans, powerful Dedicated Servers and ready-to-run eShops, 1&1 offers a complete range of web services for every need, every skill level and every budget.
Control Panel:
With new Web Hosting 5.0 technology, the 1&1 Control Panel provides you with effortless online management from any Internet-enabled PC.
Customer Support:
All products come with “90-Day Money Back Guarantee” “24/7 Phone & E-mail Support” and “Online FAQs” and support is fast, no worries from this point of view.
Information by Phone
1-877-GO-1AND1 (1-877-461-2631) for information about products, features or prices
Representatives are available Monday through Friday, 8:00 am to 8:00 pm EST, excluding national holidays.
Your questions about products, features or prices to info@1and1.com
1&1’s Technical Support team is available 24 hours a day, 7 days a week and can be reached by phone and e-mail.
From your Control Panel
Log in to the 1&1 Control Panel, select your contract and click “Help & Contact” to locate our support team Contact Form as well as the phone number for our toll-free support line.
Online FAQs
Use the in-depth FAQ section on their website to get additional tips. It’s a great way to learn how to fine tune your website, enhance your e-mail features and more.
US Headquarters
1&1 Internet Inc. 701 Lee Road, Suite 300 Chesterbrook, PA 19087 Phone: 1-877-GO-1AND1 Fax: 610-560-1501
Website Development
1&1 Internet Inc. Website-Management 701 Lee Road, Suite 300 Chesterbrook, PA 19087
Contact Super Green Hosting:
111 East Broadway
Suite 210
Glendale CA 91205
Sales Hotline: 888-210-4430
Tech Helpline: 888-210-4430
Bonuses:
Application Installation Wizards
Their simple to use install wizards provides step-by-step instructions for adding a variety of applications to your site–photo galleries, blog software including Joomla , Wordpress and more!
Email
Customize your email address (you@yourdomain.com) to enhance your professional image. Plus, you’ll be able to check your mail from anywhere.
Free Advertising!
Get the word out about your great new site with credits for major search engines, including Google ,Yahoo , Facebook And Myspace . They give you $75 right up front in free advertising .
Point & Click Site Building Tools
Create a professional-looking website with just a few clicks, using a variety of dynamic themes and templates. No programming or HTML experience needed!
42 Reviews so far!
People trash big companies, but I LOVE 1&1.
Hosted For: 3 - 5 months
Type Of Plan: Dedicated
Schwarz Don Recommend This Web Hosting
When you are a hosting giant like 1&1, some people are bound to have a bad experience. But my own experience has been super! Not only did I get way more domains, space, bandwidth, but I have room to grow, and a company I know is not going to disappear or get bought out by some other company. No company is right for everyone, but try 1&1 for yourself. Their 90 day hosting guarantee should give you enough time to decide.
1&1 has been wonderful for me!.
Hosted For: 1 - 2 months
Type Of Plan: Dedicated
R Higgins Recommend This Web Hosting
They give upto 5 free domains, $900 worth of great free software, and I can host unlimited domains in my hosting space. Incredible! Thanks 1&1!
1and1.
Hosted For: 6 - 11 months
Type Of Plan: Dedicated
Saile Mac Recommend This Web Hosting
1and1 is a good and reliable hosting company because I currently have it and I am doing two websites.
1&1 is 1&1wonderful.
Hosted For: 3 - 5 months
Type Of Plan: Shared
Roy Any Recommend This Web Hosting
I love this big player in th the hosting market!
Fooled again!.
Hosted For: Less than 1 month
Type Of Plan: Dedicated
Anjelina Don't Recommend This Web Hosting
I took a chance on 1&1 only because of their convincing advertising. How I was fooled. Not only did it take numerous attempts to get their attention, but even after stopping the free stuff long before ever getting billed, they billed me anyways. They then continued to envoke the agreement telling me to cancel the service again, then they will stop billing me. But, keep in mind at no time were they willing to give back the funds they stole – my choice of words for people who do such – due to the fact I was informed the cancelation would only take effect from then on. Furthermore, repeated attempts had to be made to get any responses from the techs. How this is all finally coming out, is they cancelled me saying I wanted them to. HOW wrong can this hosting company be before someone sues them for real. I am forming letters to all other review boards, teh Att. Generals Office of the state they do business in and all other organizations who will watch these people or firm
Do not anticipate.
Hosted For: 6 - 11 months
Type Of Plan: Dedicated
Bob Probst Don't Recommend This Web Hosting
customer spport is outsources to a country where
They do not think ahead.
Do not anticipate.
Do not think about how to be helpful.
Do not think outside the box.
Never go beyond their scripts.
Do not care one bit about the customer’s needs.
Billing without providing service
Hosted For: 1 - 2 months
Type Of Plan: Dedicated
Liya Roy Don't Recommend This Web Hosting
This company billing you fro the service they never provided. They put me on collections, i never received anything from them. In their phone menu they have an option saying “if you received a letter from collection agency press whatever number”. it shoul
1&1 is good for me.
Hosted For: 6 - 11 months
Type Of Plan: Dedicated
Don Swords Recommend This Web Hosting
I’ve had my site http://www.kiteplace.com with 1&1 for a while. No problems. They are A O K by me. Don
Servers are DOWN AGAIN.
Hosted For: 3 - 5 months
Type Of Plan: Shared
Sunchez Rain Don't Recommend This Web Hosting
My sites have been offline 4 times this week and for over 72 hrs. Customer support has NEVER been able to help me, Even if I could understand what they are saying. (not American). Pay more and goto a more reliable hosting site. Stay Away.
36 hours down and counting.
Hosted For: 1 - 2 years
Type Of Plan: Reseller
Max Lent Don't Recommend This Web Hosting
For the third time this year all of my Web sites are down and not earning income. This time the server has been down for more than 36 hours. I do not recommend 1and1.com. Almost any hosting service is better.
One and 1 hosting
Hosted For: 1 - 2 months
Type Of Plan: Shared
Czechek tom Don't Recommend This Web Hosting
Buyer beware! Stay away from this hosting company. They are good at selling themselves but have the worst tech support, customer service and most importantly reliability and uptime. They do not care about their customers. It has been three days since my sites have been down and I have been getting nowhere with trying to communicate with customer service.
MAD & MAD.COM.
Hosted For: 1 - 2 years
Type Of Plan: Dedicated
Mary Moe Don't Recommend This Web Hosting
After a year with them I canceled my service at a month prior to renewal time . I had to use their automated cancelation route because they would not do it during the phone call.Now I see why they are waiting for you to make a mistake on the frustrating form so they can continue to charge you for something you did not fill out correctly.I am be charge for a extra month for not checking the proper box.I would NOT RECOMMEND THIS SERVICE TO ANYONE. STAY AWAY FROM THIS ONE.Let me go take a couple more tylenol my head is killing me.
1&1 Hosting is the best.
Hosted For: 6 - 11 months
Type Of Plan: Dedicated
Tricia Recommend This Web Hosting
I have worked on many web hosting servers: bluehost, godaddy, doteasy, etc. Nothing compares 1&1 to any of these companies, especially for designing/developing websites; 1&1 clearly surpasses the others in storage, bandwidth, uptime, mysql privilege’s/php memory, and most importantly support. You can actually phone 1&1 and speak to another human (and they know what they are talking about!!) 1&1 is fast and reliable, hands down.
What a Waste!!!.
Hosted For: 6 - 11 months
Type Of Plan: Dedicated
Antonie Don't Recommend This Web Hosting
I have had more downtime with 1and1 than up! Complete waste of time, money, and the headaches… Piss Poor Customer service (can not understand anything they are saying and when you do understand), product is crappy, I am moving to another provider.
it's ok, but not as expected.
Hosted For: Less than 1 month
Type Of Plan: Dedicated
Kaite Holmes Recommend This Web Hosting
I have had a website http://aftercancer.com at 1and1 for two weeks. I do not know much about web design and building. 1and1 give a good format for this website.
Mixed review.
Hosted For: 1 - 2 months
Type Of Plan: Dedicated
Goerge Don't Recommend This Web Hosting
Great prices. Lousy support. Their uptime is not bad, but not 99.99% as advertised. When I complain about downtime, I have never even gotten a response. The database response time is terrible… it sometimes takes up to 20 seconds for a small page to load because of VERY slow database response. Standard HTML pages load quick. PHP pages are slower. PHP + MySQL sites are very, very slow. I am staying with them for now, because I can’t seem to find a better host for the money. Actually, I have never found a host that I have been completely happy with. I’m staying with the devil I know, which is better than the devil that I don’t know.
Don't Response
Hosted For: 3 - 5 months
Type Of Plan: Shared
Dan Don't Recommend This Web Hosting
They don’t publish some of the limits on their shared hosting accounts: 12 processes max, 128MB RAM total. They don’t respond to complaints@1and1.com ever.
When I tried to leave them, they held my domains hostage for five days.
"1 and 1 Equals..."
Hosted For: Less than 1 month
Type Of Plan: I Don't Know
Justin Sampson Don't Recommend This Web Hosting
An existing client of mine was using 1and1 on suggestion of a freind. I heard bad things about them in the past and wanted to move them to another host that I was more experienced with but they wouldn’t budge.
1and1 probably has the most comprehensive control panel I have ever seen. It’s so big that it can actually take a while to find what you’re looking for though.
Support takes a while via email, up to 48 hours. Not too surprising for a company this big.
"1and1 Hosting"
Hosted For: More than 5 years
Type Of Plan: Shared
Kyle Peatt Recommend This Web Hosting
I first signed on with 1and1 when they were doing their free promotional offer for 5 years of free hosting on their cheapest package (5gigs transfer, 500 megs space, and all the benefits). They were offering it because they had just gone international – being just a UK company before. I was so amazed at their support offered for the free service and the duration of it. Unfortunately the promotion is over now but I continue to host most of my sites with them due to their prompt service and excellent uptime. Another thing I have noticed is the price of their domains – If you purchase through them (no need to host through them as well) it’s only $5.99 for a top-level domain – which is easily one of the best prices I’ve ever seen. So all in all – 1and1 = 10. (in binary)
Avoid 1 and 1
Hosted For: 3 - 5 years
Type Of Plan: Dedicated
Zinuk Don't Recommend This Web Hosting
We have been using it for 3 years and one day our site is not accessible. We call support then they said server is down. OK it can be happen. How long of down time can you accept?
Maybe an hour? It happened a 36 hours ago and it is still down. I called number of times. The only I heard is “Sorry we are working on it” which is a script to be told to say. what kind of problem can let them abandon client’s the most interests? Beware of their horriable support and if you need reliable service. Avoid 1 and 1.
Don't get 1and1.
Hosted For: 3 - 5 months
Type Of Plan: Dedicated
Michael Don't Recommend This Web Hosting
Our company using VPS package from 1and1. My server has been down for 30 hours already. I spend on the phone over 4hrs in total with Customer Service. They are absolutely useless. If there is a problem with a server, they cannot do anything. Customer Service is located in Philippines and they can contact Server Administrators via email only and I guess Server Admins are ignoring them. So it has been over 30 hours since my server hanged up and there is nothing 1and1 customer service can do. DO NOT GET THEIR SERVICE. GOD FORBIT IF YOUR SERVER GOES DOWN, IT WILL TAKE THEM FOREVER TO GET UP RUNNING AGAIN. I am still waiting..
1 and 1 - cheap, but not good.
Hosted For: 1 - 2 years
Type Of Plan: Shared
Steve Don't Recommend This Web Hosting
I’ve had a web hosting plan with 1 and 1 for about two years now, and I knew two friends who had 1 and 1 plans too. They look good pricewise, and the uptime was good. But 1 and 1’s tech support is horrible. One of my friends got kicked off for unknown reasons – we ran a tech blog almost no one read, and they wouldn’t say what part of the TOS were violated, they just canned our hosting. Very recently, I was cleaning my inbox and got a “notice #43434333″ thingy from 1 and 1, and I figured it was a response for payment recieved for a domain. Well, due to a recent credit card change, it was a supposed “Second notice” on lack of payment for a domain. Now its gone to collection, and has taken at least 2 hrs to clear up, and its not done yet. Bottom Line : 1 and 1 is cheap, and that’s just about it. I would not recomend their hosting services to anyone, even for the most basic of pages.
Not that bad unless you cancel.
Hosted For: 1 - 2 years
Type Of Plan: Dedicated
Pierre Don't Recommend This Web Hosting
Early 2005, I took their free 1 year business hosting to play with. I cancelled it in July 2005. Few weeks ago (07/2007) looking at my credit report I noticed a collection report for $30 from 1and1… The $30 is the famous 1 year free business hosting I supposedly never cancelled. I complained about the situation and told them that I would pay but I needed the crap removed from my credit report, they can’t do it! It depends on the collection agency for which they don’t have a name nor a phone number.
They increased price without any prior notice.
Hosted For: 6 - 11 months
Type Of Plan: Shared
Waqar Khan Don't Recommend This Web Hosting
Today, I received my 6 month invoice showing an increase of $6 without any prior notice sent to me. I switched to 1&1 from tigertech just because of the rates 
1and1 is awful..
Hosted For: Less than 1 month
Type Of Plan: I Don't Know
Jiffery Miller Don't Recommend This Web Hosting
Besides having a lowsy template library, they advertise free software. The software is actually outdated starter editions, not the whole enchilada. Yet they don’t tell you that until you’ve opened the package. False advertising.
No more for me.
Hosted For: 6 - 11 months
Type Of Plan: Dedicated
Andy Don't Recommend This Web Hosting
I have a couple of accounts at 1and1. Call it HAD a couple of accounts. Their spam filter filters email from their own domain. So one account had the first account’s email as it’s contact. When my CC expired and I forgot to update it on the second account, invoices and notices went to first account BUT GOT FILTERED BY THE SPAM FILTER so I never saw them. Of course the account went to collection and 1and1 claimed there’s nothing they can do. I updated my CC info but they said they can’t charge the outstanding amount just future billings. HAHA. Nope, there will be no future billings. Billing guy Rob was rude when I explained the situation…said I must have blocked one and one emails in the filter. Nope, Default settings all the way. How stupid is that? After years of being a satisfied customer, they bit my behind. They care more about their contract with their collection agency than they do about loyal customers. Thanks anyway 1and1. Accounts closed.
1and1 down time and down right bad service.
Hosted For: 3 - 5 months
Type Of Plan: Shared
Tom Moore Don't Recommend This Web Hosting
I have 17 domains registered at 1and1.com which hosts my web sites as well. There technical support is not responsive and has left me in a lurch more than several times. My sites have been down for about a week, and I have diligently inquired to please give me some idea, an estimate, when I could expect to be back up, so that I can tell my customers when they can get back on my sites. But I have as of yet not received any answers to my question, but instead, I have been simply told it will be up as soon as possible. Besides damaging my reputation and hurting my business, I find their response totally irresponsible. And after all, the bottom line in a service oriented business is the customer. Unfortunately 1and1.com has not demonstrated that to me, but has been unhelpful through this whole situation. Their customer support is terrible, and are not reliable. Don’t make the mistake I did in choosing 1and1.com. #1 in bad customer and technical support.
The Worst Tech Support in the industry
Hosted For: 3 - 5 months
Type Of Plan: Shared
Daycia Don't Recommend This Web Hosting
We are having a SSL certificate nightmare with our domain name being different from the one registered on the certificate. I have spent at least 20 hours with 1and1 with no results, they keep telling me they don’t see the problem, however all of our visitors do.
Nightmare with 1&1.
Hosted For: 3 - 5 months
Type Of Plan: Shared
Alex Don't Recommend This Web Hosting
I have had 1&1 double-invoice and double-charge me for 6 of my domains. They have yet to refund me. Their excuse? None. Not even – sorry. They keep changing my files and .htaccess files without my approval. They are currently blacklisted by Hotmail/MSN and are doing nothing to fix that. Their customer service is horrible, rude and incompetent. I have to email them about 20 times to get anything sorted. They are not technically trained. They are simply not worth it. Dealing with 1&1 has been a complete nightmare.
You get what you pay for.
Hosted For: 3 - 5 months
Type Of Plan: Shared
Andrew Beverley Don't Recommend This Web Hosting
Cheap, and okay if you don’t think you will ever need any support (and to be fair their web control panel is quite good). However, having just had several phone calls to them, their customer/technical support is a nightmare. If the person on the end of the phone can’t type your question into a computer and get an answer, then you’re out of luck. I tried both the sales line and the support line to try and get an answer to my slightly unusual query, and the best they could do was suggest I emailed them after 20 minutes of phone calls.
"1and1.com should be sued!"
Hosted For: 3 - 5 months
Type Of Plan: Dedicated
Kathryn Murphy Don't Recommend This Web Hosting
This company sucks. The business practices are so corrupt. They automatically renew your domain without your permission (claiming they can do this because of the small print in the terms and conditions). Then when you do try to cancel they make you fill out five email steps before they will cancel you. However, if you cancel after they automatically renew you they will not reverse this. They even go as far as being complete assholes on the phone. They clearly do not want your business the ethical way. They are thieves and if anyone wishes to make a case against them please report them to the better business bureau. I did. If they get enough people reporting them maybe their legality won’t be enough for them to hide behind.
Flakey Exchange"
Hosted For: 1 - 2 years
Type Of Plan: Dedicated
Tim Reyburn Don't Recommend This Web Hosting
This company sucks. The business practices are so corrupt. They automatically renew your domain without your permission (claiming they can do this because of the small print in the terms and conditions). Then when you do try to cancel they make you fill out five email steps before they will cancel you. However, if you cancel after they automatically renew you they will not reverse this. They even go as far as being complete assholes on the phone. They clearly do not want your business the ethical way. They are thieves and if anyone wishes to make a case against them please report them to the better business bureau. I did. If they get enough people reporting them maybe their legality won’t be enough for them to hide behind.
Avoid them."
Hosted For: 3 - 5 months
Type Of Plan: Shared
Kam Sarge Don't Recommend This Web Hosting
1and1 is not worth using, even for the low prices.
We’ve used many other hosting services over the years, and 1and1 is one of the worst.
They spend a lot of money on advertising and sales, but don’t know how to provide a quality service to customers.
I think their investors, who are spending millions, must be getting very worried at this point. They will either go bust, or change their name soon
"Technical support is a failure"
Hosted For: 3 - 5 years
Type Of Plan: Dedicated
Andy Art Don't Recommend This Web Hosting
They invested every thing in their server and marketing campaigns. They succeeded on that.
But technical support is so bad. They speaks such bad English and they keep repeating the same crap all the time, no matter what’s wrong with your service. They simply act like asses you kick when you’re pissed of as customer… This is so bad… Poor them !
My blame goes directly to the executives who took this decision many years ago to send outsourced in Asia this so important function – technical support. Servers are located in the US! And their admins simply don’t take calls, they don’t want to be bothered by customers like us seeking for real answers!
Over the past 4 years, we had problems here and there and our main source of unsatisfactory comes from their poor, incompetent technical support.
Also, we’ve learned on our own this week that they don’t have any redundancy or fail over solution in place. They lost everything on our webshell.
So be careful! Keep backups all the time like we did – thank god !
They should be stopped.
Hosted For: 3 - 5 months
Type Of Plan: Shared
Martin Don't Recommend This Web Hosting
The company is a scam. They charge you without you knowing. The worst experience I had with them. I will not touch them with a 10 foot pole.
1and1 frauded me.
Hosted For: 3 - 5 months
Type Of Plan: Dedicated
Thistleburr Don't Recommend This Web Hosting
This is the 3 rd time i write suport for 1and1 both 2 previous times they didnt help it was on cgi bin when i was with servcage.net the cgi bin support was great only emails and down time every day for 2 hours is why ileft servage BUT they jenver frauded me of money as 1and1 did I transferred well over 100 domains to 1and1 they messed up the expiration date of 2 domains ONLY 2! of the 100 after i pointed out the errors they will not refund my money or as i had originally asked now this 7th letter back to them I btw filed fraud with BBB on them THEY will not change the expiration date i paid for 1 year extention i get only 4 months then i have to repay them agian for the same domains that i just did pay THIS LAST NOVEMBER 2007 write me webmaster@thistleburr.com i can show proof with invoice and whois on my domains. DO NOT USE 1and1 THEY WILL RIP YOU OFF!
1and1 the best for techie.
Hosted For: 1 - 2 months
Type Of Plan: Dedicated
Colling Wood Don't Recommend This Web Hosting
1and1 is really a good hosting provider if you only read each terms and conditions before ordering something. Stupid customers just do not read instructions well and their ignorance will cause their own disappointments….
Horrible.
Hosted For: Less than 1 month
Type Of Plan: Dedicated
Ann Marre Don't Recommend This Web Hosting
I would have to say that I was overjoyed when I found a web host that would provide domains for such a great price…… I found out why, and it was a rude awakening: Oh my goodness……Nightmare! It is as if you are on a boat that is sinking… you plug every hole you can see… and you are still sinking even faster… because there was another few holes under your butt that you couldn’t see…. 2.When you add a Web Builder or Creator… you are doomed to pay for it until you die. 3.Cancelling …. Oh my goodness… -I cancelled … I was sent an email… that I was charge for the next three months… And I cancelled again… and I was sent an email that I would be charged for the Web Wizard…and have a late charge. -I talked to them and I cancelled again… and I was told that I would be sent to collections by the 11th….. because I didn’t cancel the Wizard when I canceled the domains. SO I CANCELLED AGAIN…. And found that I owed 18 extra dollars more…I PAYED and they couldnt give me a confirm #.
1and1 cheap - And for a reason = terrible service.
Hosted For: Less than 1 month
Type Of Plan: Shared
Scott Lyle Don't Recommend This Web Hosting
This is a warning to anyone considering using 1and1 for dedicated server hosting. We signed up for two servers with 1and1 , and we were working on the assumption that 1and1 support is almost non existant (Which is very true). We are Microsoft Gold Partners , and have extensive OS and hardware experience. I signed up on the basis we would not need 1and1 support for anything other than a physical hardware fault. When we had a physical hardware fault it took 1and1 3 days ! to replace a stick of memory. When the server came back the OS had somehow been corrupted. The 1and1 windows recovery system didnt work . The Serial console access , also didn’t allow us to press f8 for DS restore mode or safe mode (from which we could have recovered the OS). (essentially rendering the serial console access useless). AVOID AT ALL COSTS UNLESS YOU ARE HAPPY WITH LONG PERIODS OF DOWNTIME in the event of any OS issue where hands on access is required. You have been warned.
1and1 Where is the support?.
Hosted For: 3 - 5 months
Type Of Plan: Shared
Stillson John Don't Recommend This Web Hosting
These guys have locked my server with no warning! Many calls and about 35 hours later I still haven’t had a response from any of my emails marked as URGENT or any result from multiple phone calls to support. I was even given a FALSE PHONE NUMBER by 1 guy from support, it didn’t connect to anywhere. This place is fine until something goes wrong, then it’s all run, duck for cover and ignore. Don’t believe the 24/7 support either, you can always talk to someone but weather or not they can actually understand you or help is another thing. 24/7 chat line would be more appropriate. My advice to you is this: Pay a bit more and buy a service that actually has a support team that can and is willing help. There is no point in playing with the devil, you will never win. As soon as I can get to my data I’m out. I do feel sorry for those who think they are getting good service at 1and1. Just wait until something goes wrong, the SILENCE IS DEAFENING!
1and1 Problems!.
Hosted For: 1 - 2 years
Type Of Plan: Shared
Dave Don't Recommend This Web Hosting
Our site goes down at least 3 times per day with not explanation why. support@1and1.com does not reply when you email them. They moved us to new equipment on 7/12/07 and the service has been bad ever since. I think they are to big to care about a customer.
Cheap price but poor quality.
Hosted For: 1 - 2 years
Type Of Plan: Shared
Ngan Nguyen Don't Recommend This Web Hosting
I’ve hosted my 4 web sites with 1and1 for close to 2 years and am thinking of canceling now. Overall, their pricing is the best. However, their technical support is one of the worst. I’ve had a lot of technical problems with them (usually FTP acting up) and if I’m lucky, they fix it on the fly. As of this writing, I cannot upload any files to my site because my FTP session cannot retrieve directory listing once I’m logged on. Their tech support guy told me to contact my ISP instead!!!! (Even though I told him I’m already logged on to their server!). I asked to speak to someone else or his supervisor and he told me I just had to call back. It’s amazing how knowledgeable their tech support is!