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IPower Dot Com Web Hosting Review

About Ipower :

iPower, Inc. is a leading eBusiness web site hosting provider that operates out of the headquarter located in Santa Monica, CA and has 4 other branch offices located across US and one in the UK. iPower employs over 150 professionals to cater to its customers’ online needs. They operate out of their own collocated servers and are supporting over 300,000 customers from over 150 countries. They have been rated the best we host as well as the fastest growing web host a number of times in the past few years. And they haven’t stopped there, R&D is a critical aspect of their mission to be the best eBusiness provider in the ndustry.

Price And Features:

Ipower Pro Plan Features

  • Unlimited Disk Storage
  • Unlimited Bandwidth
  • 25 MySQL Databases
  • PHP 4&5
  • Ruby On Rails
  • Multiple Shopping Carts
  • Host Unlimited Domains On One Account
  • Google & Yahoo Ad Credits
  • Free Ratepoint Feedback

Free Domain Forever

No Domain Fees

  • Ipower gives you a free domain name and free domain renewals forever.

Payment:

Your account will be set up the same day as long as you provide valid credit card information. Double-check your credit card information! If everything is correct, your account will be set up by one of their staff and you will receive an important email with all of your account information. Keep it safe and do not delete it. :-)

Control Panel:

iPower utilizes the industry famous vDeck control panel, which makes account setup and maintenance a breeze. You can easily, manage domain names, create and manage e-mail addresses, shopping cart management, web site statistics and implement plugins and databases. For all intensize purposes, iPower’s control panel makes web site management simple!

Customer Support:

Support is an area which iPower has mastered over the past few areas. They have one of the most customer friendly support systems in place, its an entirely new experience and almost all of your web hosting related questions are answered through their easy to use Interactive tutorial section. Alternatively you can ask a question, contact customer support through live chat, telephone support, email or by submitting a support ticket. Unlike other web hosts they keep updating their knowledge base and every now and then you’ll find something new added to it.

iPower Phone Numbers:
  • 888.511.4678
  • 602.716.5398
iPower Office Locations:
  • 919 E. Jefferson St., Phoenix, AZ 85034
iPower Datacenter Locations:
  • Los Angeles, CA
  • Phoenix, AZ

Bonuses:

Application Installation Wizards
Their simple to use install wizards provides step-by-step instructions for adding a variety of applications to your site–photo galleries, blog software including Joomla , Wordpress and more!

Email
Customize your email address (you@yourdomain.com) to enhance your professional image. Plus, you’ll be able to check your mail from anywhere.

Free Advertising!
Get the word out about your great new site with credits for major search engines, including Google ,Yahoo . They give you $75 right up front in free advertising.

Point & Click Site Building Tools
Create a professional-looking website with just a few clicks, using a variety of dynamic themes and templates. No programming or HTML experience needed!

visit-ipower

VN:F [1.8.4_1055]
Tech support
Customer support
Quality
Reliability & Uptime
Space
Traffic
User-friendliness
Bonuses
Rating: 2.1/5 (2 votes cast)

44 Reviews so far!

    Craig

    What Craig Says About this Web Host:

    Terrible

    Hosted For: 3 - 5 months

    Type Of Plan: Shared

    Craig Don't Recommend This Web Hosting

    Terrible, Terrible, Terrible. Deleted my entire web account without knowledge, consent, phone call, etc. Then they had the audacity to want me to pay for a new account and it would take up to 48 hrs. Stay far away from IPower!!!!!!

    1 Vincent

    What Vincent Says About this Web Host:

    Gone bad

    Hosted For: 1 - 2 years

    Type Of Plan: Shared

    Vincent Don't Recommend This Web Hosting

    Used to be really good but since about year things have really gone bad there!Live chat is a great feature if only it would work ok. I usually have to wait more than an hour before I can finally talk to someone and then their assistance isn’t very good.
    In the past (I have been with them for more than 2 years) this used to be great but nowadays my website and email are down evry month at least once and always for at least several hours.

    2 Pamila Kiefer

    What Pamila Kiefer Says About this Web Host:

    Budget Hosting

    Hosted For: 6 - 11 months

    Type Of Plan: Shared

    Pamila Kiefer Recommend This Web Hosting

    I was on a look out for an affordable hosting plan that can suit my budget. Even though, the storage space they provide was 1500GB, I was very much satisfied as I never wanted a space somewhere near to that.Customer support facilities are good, since almost all the issues will be discussed in FAQ section. If further assistance is needed, live chat support or toll free phone support can be chosen.

    3 Erin

    What Erin Says About this Web Host:

    AWFUL

    Hosted For: More than 5 years

    Type Of Plan: Dedicated

    Erin Don't Recommend This Web Hosting

    AWFUL!!! THIS IS A TERRIBLE COMPANY! I have been there for 7 years and this late renewal was a nightmare. I tried to renew and they gave me the run around. I even had a full years credit in the account that they didn’t use to renew. So far my site has been down for 6 days and no email.errible, they just keep saying they will submit a ticket and then the ticks have nothing in them.

    My Final iPower Customer Support Rating:

    4 Bobby

    What Bobby Says About this Web Host:

    TERRIBLE

    Hosted For: 3 - 5 years

    Type Of Plan: Shared

    Bobby Don't Recommend This Web Hosting

    Our church was with ipower for 5 years. We had some video sermons hosted there. Didn’t generate much traffic, our church is small. One day ipower called and said they were taking us down in 2 days. We had to move EVERYTHING in 1 day. IPOWER = TERRIBLE

    5 Braina

    What Braina Says About this Web Host:

    AVOID THIS COMPANY!!

    Hosted For: More than 5 years

    Type Of Plan: Shared

    Braina Don't Recommend This Web Hosting

    I have been with IPOWER for the past 6 years. They were great at the beginning but over the last two years (2008-2009) the service & knowledsge has gone completely downhill! They can’t even fix problems they cause. They are clueless.

    6 Erin

    What Erin Says About this Web Host:

    AWFUL!!!

    Hosted For: More than 5 years

    Type Of Plan: Dedicated

    Erin Don't Recommend This Web Hosting

    AWFUL!!! THIS IS A TERRIBLE COMPANY! I have been there for 7 years and this late renewal was a nightmare. I tried to renew and they gave me the run around. I even had a full years credit in the account that they didn’t use to renew. So far my site has been down for 6 days and no email.

    7 Lara Gia

    What Lara Gia Says About this Web Host:

    Convinced

    Hosted For: 6 - 11 months

    Type Of Plan: Shared

    Lara Gia Recommend This Web Hosting

    So far my service with ipower has been ok. (ipower pro plan) For the price i paid i am not disappointed, however i am not too sure what their service was like in the past. I am so convinced about their service that i even wrote a review here.

    8 Thomas

    What Thomas Says About this Web Host:

    Stay Away.

    Hosted For: More than 5 years

    Type Of Plan: Dedicated

    Thomas Don't Recommend This Web Hosting

    Our company has been with Ipower for over 6 years and they were great to start with. But within the last year there support is a joke. When you call it is someone in Guatemala. Changed web hosting companies. Stay Away.

    9 Hammer

    What Hammer Says About this Web Host:

    database server down for 3 days!.

    Hosted For: 6 - 11 months

    Type Of Plan: Shared

    Hammer Recommend This Web Hosting

    this is the 3rd day that our database server for our online store is DOWN. i contacted their tech support for the 6th time, with all the assurance that our server will be up asap. and it did went up for few minutes and went back DOWN again. we even received emails from customers asking what had happen to our site. but only the same assurance we relay as what the techsupport said. ipowerweb service really sucks since online biz needs to be 99.9% up. worst ecommerce hosting!

    10 Blazer79

    What Blazer79 Says About this Web Host:

    Never returned my money.

    Hosted For: 1 - 2 years

    Type Of Plan: Dedicated

    Blazer79 Don't Recommend This Web Hosting

    I hosted a website for two years with them. First everything was perfect. I tried to renew for the third year, but the site went down. By the third day of having my site down, I went somewhere else. So far they never returned my money for the whole year I never used. Besides this, their DNS control panel sucks!

    11 Hans

    What Hans Says About this Web Host:

    Look elsewhere.

    Hosted For: 6 - 11 months

    Type Of Plan: Shared

    Hans Don't Recommend This Web Hosting

    non-existent customer service, clunky control panel. They used to be ok when I started with them, but since changing servers experience went from soso to terrible. Look elsewhere.

    12 Shawn

    What Shawn Says About this Web Host:

    Spam Control?

    Hosted For: 1 - 2 months

    Type Of Plan: Dedicated

    Shawn Don't Recommend This Web Hosting

    Their spam filter marks my outbound email as spam and they don’t know why. They say its a problem with the spam filter they use and there is nothing to do about it.

    13 Erin

    What Erin Says About this Web Host:

    iPOWER IS HORRIBLE!!

    Hosted For: 3 - 5 years

    Type Of Plan: Dedicated

    Erin Don't Recommend This Web Hosting

    My company has been with iPower for about 3years now and recently has run into some major issues with the company. They took down our site because they said we did not renew our domain name, when in fact we had 3 months prior. iPOWER IS HORRIBLE!!

    14 Rick Byrne

    What Rick Byrne Says About this Web Host:

    Just plain aweful.

    Hosted For: 1 - 2 years

    Type Of Plan: Dedicated

    Rick Byrne Don't Recommend This Web Hosting

    Just plain aweful. I ran across this page while looking for a new server. Our site has been down 4 days and every 24 hrs tech support closes the ticket and claims its fixed.. Hasn’t been fixed yet.. GO ELSEWHERE WE ARE!!!!

    15 Shaona

    What Shaona Says About this Web Host:

    MAD

    Hosted For: More than 5 years

    Type Of Plan: Dedicated

    Shaona Don't Recommend This Web Hosting

    I have been with Ipower for 7 years. The first 6 were great the last year horrible. Lots of down time and LOST ( yes Lost) e-mails during upgrade. Was promised everything would be better after the upgrade but e-mails slow or down monthly and they don’t seem to understand that a 1 or 2 hour delay in getting an e-mail may means a mad or LOST customer. I am looking for a more reliable company and will change as soon as I find one

    16 Ksolway

    What Ksolway Says About this Web Host:

    Dreadful host

    Hosted For: Less than 1 month

    Type Of Plan: Shared

    Ksolway Don't Recommend This Web Hosting

    IPower is a dreadful host. I recommend you avoid them. The “uptime” for my website was only about 80% for several weeks before I canceled my account with them.

    17 Goutam

    What Goutam Says About this Web Host:

    Excelent.

    Hosted For: 1 - 2 years

    Type Of Plan: Shared

    Goutam Recommend This Web Hosting

    Very very ……………………………….. …………….Goooooood.

    18 Sallah

    What Sallah Says About this Web Host:

    Last Straw of BAD Customer Service.

    Hosted For: 3 - 5 years

    Type Of Plan: Dedicated

    Sallah Don't Recommend This Web Hosting

    While iPowerweb may compete on price and features, they LOSE BIG TIME on customer service. After 4 years I am moving my domains to other providers. Recently one of my sites reported their domain shut off. While holding a copy of the PAID renewal in my hand, I was told during a phone conversation that basically iPowerweb screwed up. I had to get a supervisor on the phone who agreed to credit one month of service. While I was talking to CHAD, the SUPERVISOR of BILLING, I got an email that said my password was reset. He denied it was triggered by them (bean counter not techie), and got combative and assumed an attitude. Anyway, this is the last straw of bad customer service. My business goes elsewhere.

    19 Steve

    What Steve Says About this Web Host:

    Interface problems, cust service problems.

    Hosted For: 1 - 2 months

    Type Of Plan: Shared

    Steve Don't Recommend This Web Hosting

    Trying to get support is very slow. Representatives know less about the product than the user, and I’ve found that the best way to handle them is to ask them to get help from someone more experienced than themselves. The vdeck interface has more than a few holes, and the backup processes has never gone smoothly. Luckily I haven’t had to do a restore yet, though.

    20 Doug

    What Doug Says About this Web Host:

    ipower takes advantage of the little guy.

    Hosted For: 6 - 11 months

    Type Of Plan: Shared

    Doug Don't Recommend This Web Hosting

    Trying to get support is very slow. Representatives know less about the product than the user, and I’ve found that the best way to handle them is to ask them to get help from someone more experienced than themselves. The vdeck interface has more than a few holes, and the backup processes has never gone smoothly. Luckily I haven’t had to do a restore yet, though.

    21 Lee Parker

    What Lee Parker Says About this Web Host:

    Dedicated Server down.

    Hosted For: 3 - 5 months

    Type Of Plan: Dedicated

    Lee Parker Don't Recommend This Web Hosting

    For an alleged “abuse” violation. It’s been down for 2 weeks. The only way to get this straightened out is to email abuse@ipowerweb They don’t answer emails.

    22 Joan Ken

    What Joan Ken Says About this Web Host:

    Never use this service again.

    Hosted For: 1 - 2 months

    Type Of Plan: Shared

    Joan Ken Don't Recommend This Web Hosting

    Bad service quality. Not reliable database access. Very unprofessional technical support and billing is screwed up.

    23 Paul Snyder

    What Paul Snyder Says About this Web Host:

    Low cost, high features, agonizingly slow and incompetent customer service.

    Hosted For: 3 - 5 years

    Type Of Plan: Dedicated

    Paul Snyder Don't Recommend This Web Hosting

    Low cost, high features, agonizingly slow and incompetent customer service.

    I encounter ipower about twice per year, and dread it each time. I stay with them only because of momentum and dread the search/uncertainty/porting to a new ISP. Here is what to expect from them:

    You get an email with threatening terms each year indicating you need to pay to renew. However, there is no link to the pay webpage, so you have to navigate their crappy interface to pay. There is no immediate indication that you have paid, so you aren’t quite sure. Twice, I paid and then received a second threatening email, and had to phone them to straighten things out.

    I started to notice that the terms of my plan for new users increased disk space and bandwidth etc, but they did not offer to increase mine. I asked, and they would not do it until my next renewal (4 months away). At that time, I had to negotiate it, again.

    I recently received a renewal notice that had a HIGHER price than new users! I used their live customer service (text box) and had to explain in pedantic terms why I had a problem, because they claimed they did not understand what was wrong. Finally, they said “because you are a good customer and we value your business, we will offer you xyz for renewal”. XYZ is the same cost a new user, pays. That took 45 minutes of dialog to accomplish.

    I once had a technical problem with a domain name. I submitted a ticket, and they CLOSED the ticket without responding to me. TWICE. I was forced to talk to a human, again sinking an hour or 2 into it.

    Their behavior is unabashedly HOSTILE towards their customers. regardless of what their snappy marketing information leads you to believe. Stay away from these jerks.

    24 Hill

    What Hill Says About this Web Host:

    Fine

    Hosted For: 3 - 5 years

    Type Of Plan: Dedicated

    Hill Recommend This Web Hosting

    I have been with them for 2-3 years and i have never experienced any issues worth complaining about. It´s all been top notch

    25 Health Jeppson

    What Health Jeppson Says About this Web Host:

    WORST host

    Hosted For: 3 - 5 months

    Type Of Plan: Shared

    Health Jeppson Don't Recommend This Web Hosting

    This is the WORST host I have ever dealt with EVER! First off I paid for the original account via paypal, I had to call them for 3 days to even get it set up, then they double charged me! The support sucks to say the least, stay VERY far away from them!

    26 Johnson

    What Johnson Says About this Web Host:

    Worst Experience

    Hosted For: Less than 1 month

    Type Of Plan: Shared

    Johnson Don't Recommend This Web Hosting

    This is the first time I have used a “professional” web hosting and maintenance company and it has been the worst experience. They can’t make simple changes in a timely manner. IPOWER asks you to pay up front. Now I know why.

    27 Justin

    What Justin Says About this Web Host:

    Worst Customer Service

    Hosted For: 1 - 2 months

    Type Of Plan: Shared

    Justin Don't Recommend This Web Hosting

    Absolutely the worst customer service I have ever come across. I have been trying to transfer my domain out for over two months – everytime I call, ipower just submits another ticket and acts completely bewildered.
    DO NOT USE UNDER ANY CIRCUMSTANCES.

    28 Maria Smith

    What Maria Smith Says About this Web Host:

    Terrible Provider

    Hosted For: 1 - 2 months

    Type Of Plan: Dedicated

    Maria Smith Don't Recommend This Web Hosting

    Quality is very poor. My site is slow and receives internal server errors sporadically. Tech support might as well be called incompetent support. Terrible provider!

    29 Steven Barone

    What Steven Barone Says About this Web Host:

    The most frustrating ever!

    Hosted For: 1 - 2 months

    Type Of Plan: Dedicated

    Steven Barone Don't Recommend This Web Hosting

    I hosted 4 company websites with them. The most frustrating ever! Ultra-long hold times, extremely incompetent techs. Unbelievable downtime. I think anybody would be nuts to consider using them as a web host. Take my word and NEVER EVER USE iPowerweb.

    30 Kevin Summersby

    What Kevin Summersby Says About this Web Host:

    Unreliable

    Hosted For: 1 - 2 months

    Type Of Plan: Dedicated

    Kevin Summersby Don't Recommend This Web Hosting

    I have 4 sites with them. Their service is now slow and unreliable. I complained last night and they shut down all my cgi scripts. Please complain to the Arizona Better Business Bureau as I have just done because they are stealing our money

    31 KS

    What KS Says About this Web Host:

    Avoid this host

    Hosted For: 1 - 2 years

    Type Of Plan: Shared

    KS Don't Recommend This Web Hosting

    Absolutely the worst webhost I have ever experienced. My website was unavailable for a lot of the time, and when it was available it loaded at a snail’s pace. Customer support was useless, and was a complete waste of time. Avoid this host!

    32 Pat

    What Pat Says About this Web Host:

    I Power Suck.

    Hosted For: 6 - 11 months

    Type Of Plan: Reseller

    Pat Don't Recommend This Web Hosting

    I am cancel my account with you today, And I am not happy with way your tech support service. SERVERS ARE DOWN ALL THE TIME. MY SITE IS GETTING A BAD REPUTATION AND LOSING CUSTOMERS BECAUSE THE TECH SUPPORT IS THE WORST I HAVE EVER DEALT WITH. CURRENTLY MOVING TO ANOTHER PROVIDER AND RESEARCHING TO FIND ONE WITH LESS DOWNTIME AND BETTER CUSTOMER SERVICE. If you are thinking of using mysql databases etc with I power forget it. The html pages work fine but anything involving a database is absolutely useless. My site as well as literally TONS of others have the same complaint day in and day out of how slow the websites are. A lot of times they don’t even display. If you just have a simple static html page, it’s fine. If you use a database forget it. They are terrible. Support takes 20-30 minutes to pick up, dont bother with email support. Vdeck console works okay, but subdomain manager is misconfigured. Forget getting Gpg to work. The technical support team has

    33 Dan

    What Dan Says About this Web Host:

    Buggy software and terrible support.

    Hosted For: 1 - 2 months

    Type Of Plan: Dedicated

    Dan Don't Recommend This Web Hosting

    Support takes 20-30 minutes to pick up, dont bother with email support. Vdeck console works okay, but subdomain manager is misconfigured. Forget getting Gpg to work. The technical support team has no idea how it works(and it’s broken server-side). In short, the $1-2 you save a month by going with this terrible company is not worth it! Buyer Beware!

    34 Anon

    What Anon Says About this Web Host:

    DISGUSTING SERVICE - BEWARE - AVOID AT ALL COSTS.

    Hosted For: 3 - 5 months

    Type Of Plan: Shared

    Anon Don't Recommend This Web Hosting

    I HAVE BEEN THREATENED WITH LEGAL ACTION BY IPOWER SAYING IF I GO PUBLIC WITH MY COMPLAINTS THEY WILL FILE A LAW SUIT AGAINST ME FOR DEFIRMATION… I CANT GIVE DETAILS BUT I CAN SAY THEY HAVE OVERCHARGED ME, STOLEN TLD’S FROM ME AND ABSOLUTELY REFUSE TO REFUND ME OR EXPLAIN WHATS GOING ON… CUSTOMER SERVICE IS ABSOLUTELY SHOCKING!!! I WISH I NEVER LAID EYES ON THE MONGRELS

    35 Michel Suissa

    What Michel Suissa Says About this Web Host:

    Deplorable quality of service.

    Hosted For: 3 - 5 months

    Type Of Plan: Shared

    Michel Suissa Don't Recommend This Web Hosting

    Numerous service interruptions. Inability to respond in a timely manner. Poor reliability and up-time percentage. Nothing positive to say.

    36 Anonymous

    What Anonymous Says About this Web Host:

    Terrible Host.

    Hosted For: 3 - 5 years

    Type Of Plan: Shared

    Anonymous Don't Recommend This Web Hosting

    This host was once quite acceptable by lately they have become useless. I have been hosted with them for 4 years and the tech support they have given me in the last 6 weeks is appalling, my site was down for 4 weeks and it took them that long to discover what was causing the problem, after giving 3 or 4 different reasons for the problem, my email is still not working and they are not even responding to my complaints, DO NOT SIGN UP WITH THIS COMPANY.

    37 Tricia Ann

    What Tricia Ann Says About this Web Host:

    Just DON'T go there if you don't have to.

    Hosted For: 6 - 11 months

    Type Of Plan: Shared

    Tricia Ann Don't Recommend This Web Hosting

    If you don’t need your domain for business purposes, these guys are OK. I was warned a while ago by my friend to try to cancel my account but was complacent until the site suffered major instabilties in the past few months. Database tables crashing, e-mails getting bounced back often. I’d probably give a better rating if they were helpful in letting me transfer my domain, not sabatoging every step and giving me the run around. If you have a domain name you like don’t count on being able to transfer it somewhere else. Luckily my credit card # is defunct so they can’t charge me another year, a practice I’ve heard they try to keep – screw around with you until your renewal date then bill you for another year. NEVER have I had so much difficulty in trying to cancel any kind of service. If they think this is a good way to keep customers, karma bites you in the arse.

    38 Santina

    What Santina Says About this Web Host:

    Good customer service

    Hosted For: 1 - 2 years

    Type Of Plan: Shared

    Santina Recommend This Web Hosting

    I don’t know what some of you people are talking about. I’ve been a customer with Ipower for years now. All I’ve got from ipower is trust and dedication! I call support and they speak English and understand my questions, my web site is hardly to NEVER do

    39 James Hickey

    What James Hickey Says About this Web Host:

    RUN FROM IPOWE

    Hosted For: 3 - 5 months

    Type Of Plan: Dedicated

    James Hickey Don't Recommend This Web Hosting

    Once a great company….NOWMy site has been down for a week, support has not gotten back to me. Two months ago my email was down for 3 days due to ipower “error.”

    Once, I pissed off a guy in support, he change my DNS to get me back…RUN FROM IPOWE

    40 M. R

    What M. R Says About this Web Host:

    Terrible Tech Support.

    Hosted For: 1 - 2 months

    Type Of Plan: Dedicated

    M. R Don't Recommend This Web Hosting

    Terrible tech support, email goes down regularly, changes to systems made without informing users (eg control panel passwords changed without notifying us), overloaded shared servers, overloaded VPS.

    41 Edward Mendes

    What Edward Mendes Says About this Web Host:

    Terrible customer service

    Hosted For: 1 - 2 years

    Type Of Plan: Shared

    Edward Mendes Recommend This Web Hosting

    255 characters isn’t enough space. My email has gone down for 2-3 weeks every June/July for the last 2 years and they never know what is the problem. Once fixed all email from that time is lost. I’ve waited 6 hours for a customer service rep before final

    42 Jeremy

    What Jeremy Says About this Web Host:

    ABYSSMAL!

    Hosted For: 1 - 2 months

    Type Of Plan: Shared

    Jeremy Don't Recommend This Web Hosting

    Customer service is absolutely ABYSSMAL! Live Chat is even terrible. You commonly login and see “you are number 53 in the queue”. Calling on the phone will take your ENTIRE evening. COMPLETELY useless. Stay away. Stay FAR away.

    43 Charles

    What Charles Says About this Web Host:

    ABSOLUTE GARBAGE

    Hosted For: 3 - 5 months

    Type Of Plan: Dedicated

    Charles Don't Recommend This Web Hosting

    This is one of the worst email/web hostuing comapnies in the world. You don’t believe me. Beofre giving them your hard earned money, call their tech support number and see what it feels like to be on hold for 45 minutes. ABSOLUTE GARBAGE. They suck!

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